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III. Respond to questions:
A student training in the hospitality sector is gathering information from the public for a term paper. Assist him by answering his questions.
Questions:
~How many vacations from work do you take that are a week or more in length?
~Do you have a place you go to regularly for a holiday?
~Tell me about the best vacation you have ever had.
IV. Respond to questions with given information:
FREE Pet Grooming Training Session
Do you have a cat or a dog with a shaggy coat of fur? Would you like to learn how to groom your pet yourself? This weekend learn how to turn the anxiety of grooming into a bonding time for you and your pet. We will teach you how to:
* trim stubborn nails
* remove nasty knots
* brush your pet's teeth
* choose the perfect brush and scissors
* remove tear stains from your dog's face
* shampoo and bathe your pet
* give your pet a before and after massage
questions:
~When will the seminar be?
~What fur care do they teach?
~What can your anxiety turn to?
V. Propose a solution:
Hello, this is Anna Richards. I bought a blender from your store today but it is not working. I plugged it into the socket but nothing happened. I have not been able to use it. I looked at the manual and followed all the instructions but it's not working. Can you please help me? Thank you.
VI. Express an Opinion:
Some companies make donations to local charities and community groups. Other companies do not and leave it up to their staff to decide whether to make personal donations. Should companies donate part of their profits to charities? State your opinion and provide reasons for your view.
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